From purchase to installation, we have had a great experience. My main concerns when researching were Quality, reliability, and aesthetic. We set up our Plunge about two months ago and are very happy. The cleaning is particularly easy. Something I wasn’t really thinking about when researching, but has proven to be very valuable. The quality is very good and it has just enough engineering. Over complicating a product can be just as bad as not, including enough features. Cover is great quality as well. We love it! If I am being very critical, the only feedback would be that it would be cool to offer custom wraps. So, for example, I could order a plunge with a jungle theme or water theme.