What’s included in my purchase?
Every Pod purchase includes:
- Insulated spa cover
- Hose filter (*Pro Chiller only)
- Cell phone holder
- Filter wrench
- Safety strap
What happens if my Pod has an issue?
If you have an issue, submit a help request to our customer service team at help.plunge.com/hc/en-us/requests/new and we will help. Your Plunge is covered by the limited warranty for your product. Read it before you order at plunge.com/pages/warranty, or write to Reboot Labs, LLC. dba Plunge, 8875 Washington Blvd. Suite 100, Roseville, CA 95678 for a free copy. Returns are handled under our Refund Policy (plunge.com/policies/refund-policy).
Is it really just a 20-minute setup?
Yes! You will place the chiller next to the Plunge tub, connect 2 hoses, fill with water, plug in and you're ready to change your life!
How quickly will I get my Plunge?
Below the “Add to Cart” button, you will see the estimated ship dates for the specific product you choose.“In Stock” will ship within 8 business days. This delivery time applies to the lower 48 U.S. states. For Hawaii, Alaska, and U.S. territories, please allow an additional 2-3 weeks. International orders vary - please contact sales for more information.
What if I'm not completely satisfied with my Plunge?
We want you to be thrilled with your Plunge! If you are not, submit a help request to our customer service team at help.plunge.com/hc/en-us/requests/new within the first 30 days and they will guide you through the return. Returns are handled under our Refund Policy (plunge.com/policies/refund-policy). Once an order has shipped or been delivered, a 25% restocking fee applies to returned products, and some items cannot be returned.
Is it really $0 down 0% financing for 24 months?
Yes! Through our partner, Bread, we offer $0 down and 0% interest for 24 months. View our financing page for more information. We also offer 36 and 48-month financing options.
Does it require a special outlet?
Nope. The Plunge Pod uses a standard 110V outlet. For optimal performance, a dedicated 15A circuit with no other appliances is required.
How do I activate my warranty?
There is nothing to activate: your 1-year limited warranty starts on the date of delivery. If your Plunge has a Pro Chiller, download the Plunge App, connect your Plunge to it and keep the firmware up to date. Not doing so voids the Pro Chiller's warranty. A Standard Chiller does not need to be connected. Read the limited warranty for your product at plunge.com/pages/warranty.